This involves the care worker providing assistance and support to the client with various tasks such as:

  • showering or bathing
  • toileting or continence management
  • assistance with dressing and grooming,meal and snack preparation
  • catheter care
  • keeping client properly hydrated with hot & cold drinks and fluids
  • prompting with medication
  • collection of medication
  • assistance with communication with GPs and district nurses
  • assistance with oral care and hearing devices
  • skin care and tissue health
  • hoisting and transfers
  • keeping client’s immediate environment organised and safe
  • other miscellaneous tasks

We are quite flexible in that if there is something you need that is not mentioned above, we will be happy to discuss and accommodate the request if possible.
The length of the visit can range from an hour or more and maybe needed more than once during the course of the day, depending on the service user’s condition, ability to transfer and their mobility. The care may be delivered by one care worker or by two care workers.

If the service user’s condition changes, the care package and support in place may need to be reassessed to determine it still meets their needs. This assessment will be carried out by one of qualified and experienced assessors.

As a provider, we believe it is important to encourage client participation as much as possible. Engaging service user’s in this manner is beneficial to their recovery as well as to their physical and mental well being. In the course of their work, care workers attempt to engage the service user’s as much as possible.
Our care workers are also trained and mentored to be sympathetic and understanding as clients can change from time to time and difficult, and therefore more help and support needed on such occasions.

View our CQC report Here.